Impact Of Enterprise Resource Planning (Erp) On Employee Performance: Mediating And Moderating Study In Banking Sector Of Pakistan

Abstract

This study investigates ERP system impact on performance of employees in the banking industry of Pakistan, with user satisfaction as a mediator and management support and work-life balance as moderator variables. ERP systems, when implemented efficiently, maximize productivity, decision-making capabilities, and adaptability through enterprise-wide integration and collaboration. System complexity and poor training, however, can restrict their impact, minimizing employee creativity and efficiency. With a quantitative, deductive method and a structured Likert-scale questionnaire, this study examines the ways in which user satisfaction determines the ERP Performance relationship and how management support and work-life balance affect these impacts. The study fills contextual gaps by examining an exhaustive model in a developing economy, where the vast majority of previous research has been conducted in developed nations.

Research study findings indicate that employee performance is positively influenced by ERP systems, with user satisfaction as a key mediator. Management support reinforces this relationship to a great extent, while work-life balance contributes noteworthy moderation effect to ERP and Employee Performance in Pakistan's banking sector. ERP increases operation effectiveness and decision-making but needs customized training and management programs for achieving its maximum benefits. The study contributes academically as well as practically with insights for maximizing ERP-driven performance gains in Pakistan's banking sector. Subsequent research needs to include more variables, wider sampling, and variables like training and leadership.