Supply Chain Management and Its Impact on Organizational Performance

Abstract

This study examines how the practices of Supply Chain Management (SCM) impact performance in Pakistan. The study has quantitative and cross-sectional design, and data has been taken from 60 respondents from different organizations in Faisalabad using a questionnaire. To quantify the SCM practices, efficiency and service quality to quantify organizational performance, the study used supplier relationship management, information sharing, internal integration and customer relationship management. Descriptive statistics, reliability analysis, correlation and regression were used to analyze the data through SPSS. The results indicate that all SCM practices have a positive and significant impact on the performance of an organization. In particular, customer relationship management and information sharing were the most significant. The study concludes that adoption of SCM practices leads to improvement of performance in the organization by enhancing coordination, communication and relationships within the supply chain.